FAQ

Frequently Asked Questions

Where do you ship?

We ship to addresses in the United States only.

How long does delivery take?

Estimated delivery is shown on each product page and is typically 10-20 business days in total, depending on the product and your location. Delivery times are estimates, not guarantees. See Shipping Info.

Will this fit my car?

Many accessories are universal. Where fitment matters, the product page lists compatible vehicles or sizes. If you are not sure, email support@oakbrimcommerce.com with your make, model and year before ordering.

How can I track my order?

You will receive a tracking email when your order ships. See Track Your Order.

My package seems lost. What should I do?

If tracking has not updated for 10 business days, or your order has not arrived within 30 business days after it shipped, email us. If the package is confirmed lost, we will send a replacement or refund you.

Can I change or cancel my order?

Yes, as long as it has not shipped yet. Email us as soon as possible with your order number. Once an order has shipped, it can no longer be cancelled, but you can return it after delivery.

What is your return policy?

You can request a return within 30 days of delivery. Items must be unused and in their original packaging, and return shipping for change-of-mind returns is paid by the customer. Details are on our Returns & Refunds page.

When will I get my refund?

Refunds go back to your original payment method within 5-10 business days after we receive your return or approve your claim.

What payment methods do you accept?

The available payment methods are shown at checkout.

My item arrived damaged. What do I do?

Email support@oakbrimcommerce.com within 14 days of delivery with your order number and photos. We will replace it or refund you in full, at no cost to you.