Shipping Info
Shipping Information
We ship to addresses in the United States only.
Processing time
Orders are processed after payment is confirmed. Processing time varies by product, and the estimated delivery window shown on each product page already includes processing.
Delivery time
After your order ships, delivery typically takes 10-20 business days, depending on the product and your location. Each product page shows its own estimated delivery window. Delivery times are estimates, not guarantees.
Shipping costs
Shipping charges, if any, are shown at checkout before you pay.
Tracking
You will receive an email with a tracking number once your order ships. Tracking may take 24-72 hours to show updates after the first scan. See our Track Your Order page.
Orders with several items
Items in one order can ship separately from different warehouses and arrive on different days. You will get a tracking number for each package.
Delays
Carrier volume, weather, holidays and customs can sometimes slow deliveries down. If your order is delayed beyond the estimated delivery window, we will email you with an update, and you can choose to cancel for a full refund.
Lost packages
If your tracking has not updated for 10 business days, or your order has not arrived within 30 business days after it shipped, email us. If the carrier confirms the package is lost, we will send a replacement or give you a full refund.
Wrong address
Please double-check your address at checkout. If you spot a mistake, email us right away: we can fix it as long as the order has not shipped yet.
Questions
Email us at support@oakbrimcommerce.com and include your order number. Full details are in our Shipping Policy.