Refund policy

Last updated: October 24, 2026

Thank you for shopping at Oakbrim. This Refund Policy explains how returns, refunds, replacements and cancellations work for orders placed at oakbrimcommerce.com, which is operated by Oakbrim Commerce LLC ("Oakbrim", "we", "us" or "our").

1. Return window

You may request a return within 30 days after your order is delivered. Damaged, defective or incorrect items must be reported within 14 days of delivery, as explained in section 3.

2. Change-of-mind returns

If you changed your mind or no longer need an item, you can return it as long as:

you request the return within 30 days of delivery;
the item is unused and in the same condition you received it;
the item is in its original packaging, with all parts, accessories and manuals included; and
we have approved your return and sent you return instructions.

For change-of-mind returns, you pay the cost of return shipping. Original shipping charges, if any, are not refundable. We recommend using a trackable shipping service, because we cannot issue a refund for a return package that never reaches us.

Items that have been used, installed, modified, damaged after delivery, or sent back without their original packaging or parts are not eligible for a change-of-mind return. This includes items ordered for the wrong vehicle, so please check the fitment details on the product page before you order.

3. Damaged, defective or incorrect items

If your item arrives damaged, does not work as described, or is not the item you ordered, email us at support@oakbrimcommerce.com within 14 days of delivery and include:

your order number;
a short description of the problem; and
clear photos (or a short video) of the issue, the item and the packaging.

Once we confirm the issue, we cover the full cost of making it right. Depending on the situation, we will send you a replacement at no cost or issue a full refund, including any shipping charges you paid. In many cases you will not need to send the item back. If we do need the item returned, we will provide a prepaid return label or reimburse your return shipping cost.

If an item does not fit a vehicle that the product page lists as compatible, contact us within 14 days of delivery with your vehicle's make, model and year and photos of the fit, and we will help resolve it.

4. How to start a return

Email support@oakbrimcommerce.com with your order number, the item(s) you want to return and the reason for the return.
Our support team will review your request. If it is approved, we will email you the return address and instructions.
Pack the item securely, ship it to the address we provided, and send us the tracking number.

Please do not send anything back before your return is approved. Our business mailing address is not a returns address, and packages sent without authorization may not be accepted or refunded.

5. Refunds

We will email you when your return has been received and inspected, or when your claim for a damaged, defective or incorrect item has been approved. Approved refunds are issued to your original payment method within 5-10 business days. Your bank or card issuer may need a few extra days to post the refund to your account.

If you have not seen your refund 10 business days after we confirmed it, please check with your bank or card issuer first, then contact us at support@oakbrimcommerce.com.

6. Exchanges

The fastest way to get a different item, size or color is to return the original item under this policy and place a new order. For damaged, defective or incorrect items, we can send a replacement as described in section 3.

7. Order cancellations

You can cancel your order at any time before it ships. Email us as soon as possible with your order number. If the order has not shipped yet, we will cancel it and refund you in full to your original payment method. Once an order has shipped, it can no longer be cancelled, but you can request a return after delivery under this policy.