Returns & Refunds

If you are not happy with your purchase, we want to make it right.

Return window

You may request a return within 30 days of delivery. Items should be unused and in their original packaging, with all parts included.

Changed your mind?

No problem. Contact us within 30 days of delivery. For change-of-mind returns, return shipping is paid by the customer, and original shipping charges, if any, are not refundable.

Damaged, defective or wrong items

Contact us within 14 days of delivery at support@oakbrimcommerce.com with your order number and photos of the problem. We cover the full cost: we will send a replacement or give you a full refund, and in many cases you will not need to send the item back.

How to start a return

Email support@oakbrimcommerce.com with your order number and the reason for the return.
Once your return is approved, we will reply with return instructions and the return address.
When we receive and inspect the item (or approve your claim), we issue your refund to the original payment method within 5-10 business days.

Please do not send items back without contacting us first. Returns sent without approval may not be accepted.

Cancellations

You can cancel your order any time before it ships. Email us as soon as possible with your order number and we will refund you in full.

Fitment

Please check fitment details on the product page before ordering. If a product does not fit the vehicle listed as compatible, contact us within 14 days of delivery and we will help.