Shipping policy

Last updated: October 24, 2026

This Shipping Policy explains how orders placed at oakbrimcommerce.com are processed and delivered. Oakbrim is operated by Oakbrim Commerce LLC ("Oakbrim", "we", "us" or "our").

1. Where we ship

We ship to addresses in the United States only. We do not ship to international addresses at this time. If we are unable to deliver to your address (for example, some P.O. boxes or APO/FPO/DPO addresses), we will contact you. If we cannot find a solution, we will cancel the order and refund you in full.

2. Processing time

Orders are processed within 1-3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on a weekend or holiday begin processing on the next business day. Orders that need additional verification may take longer to process.

3. Delivery time

After your order ships, delivery typically takes 10-20 business days, depending on the product and your location. A product page may show its own estimated delivery window. All delivery times are estimates and are not guaranteed.

Our products ship directly from our fulfillment partners' warehouses, which may be located in the United States or overseas. Because of this, items in the same order may ship separately and arrive on different days. Each package has its own tracking number.

4. Shipping costs

Shipping charges, if any, are calculated and shown at checkout before you complete your purchase. Any applicable sales tax is also shown at checkout.

5. Order tracking

When your order ships, we send you a shipping confirmation email with a tracking number and tracking link. Please check your spam or promotions folder if you do not see it. Tracking can take 24-72 hours to show the first update after shipping. You can also follow your order on our Track Your Order page or by signing in to your account.

6. Shipping delays

Deliveries are sometimes delayed by carrier volume, weather, holidays, customs processing or other events outside our control. If we cannot ship your order within the processing time stated above, we will email you with an updated estimate and give you the option to cancel the order for a full refund. If your package seems stuck in transit, contact us and we will check with the carrier.

7. Lost packages

Please contact us if:

your tracking information has not updated for 10 business days or more; or
your order has not arrived within 30 business days after it shipped.

We will open an investigation with the carrier. If the package is confirmed lost in transit, we will send a replacement at no cost to you or issue a full refund.

8. Marked as delivered but not received

If tracking shows your package as delivered but you cannot find it, please check around your property, with neighbors and household members, and with your local post office or building mailroom. Carriers sometimes mark packages as delivered a day or two before they arrive. If you still cannot locate it, email us within 14 days of the delivery date. We will open a claim with the carrier and work with you to resolve it.

9. Incorrect or incomplete addresses

Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us right away: we can update the address as long as the order has not shipped. We are not responsible for orders delivered to an incorrect or incomplete address provided at checkout. If such a package is returned to us, we will contact you to arrange reshipment, and additional shipping charges may apply.

10. Damaged items

If your order arrives damaged, email us within 14 days of delivery with your order number and photos of the item and packaging. We will send a replacement or issue a refund as described in our Refund Policy.